We designed a new user experience for Hoteliers inline with the latest SLH brand, and established new user journeys based on key features of the site.
Working with SLHs Salesforce consultants, we agreed a new API to decouple MySLH from Salesforce, yet provide extensive two-way integration. This new API enabled the Umbraco based website to retrieve Events and Quality Assurance, reports.
We then developed Umbraco Forms integration with the Salesforce API to enable Hoteliers to also apply for Marketing Opportunities which then can be seamlessly managed by Revenue Account Managers in Salesforce.
An integration with Hyatt Hotels enabled SLH hotels that were part of the Hyatt system to report monthly sales and occupancy data to Hyatt's systems, replacing a highly manual email system.
Lastly a two way integration with Salesforce enables Hoteliers to access customer data for members of SLH Club, enabling hotels, each which are independently owned and operated to provide a joined up customer experience for members, including redeeming free night vouchers.
