Umbraco Support
You've decided on Umbraco as your CMS of choice, and now you're looking for a partner who can assist you with website and cloud support. You want a partner that can advise on hosting platforms, and undertake regular maintenance and regular minor changes. You’ve come to the right place.
UMBRACO SUPPORT
Maintenance for your Umbraco Site
We provide support and maintenance for Umbraco sites, covering investigation and resolution of issues, as well as regular maintenance and minor changes. We provide support for our own sites as well as those developed by third-parties.
Beyond our 90-Day Development Warranty, support is provided either:
- On a Service Level Agreement (SLA) backed contractual basis: normally Monday-Friday 9 am-5.30 pm excluding Bank Holidays with a 4-hour response time; or
- Ad-hoc as and when you need help - where support is provided on a reasonable endeavours basis.
In either case, the process is the same. Clients can make a support request by calling us, emailing support@carbonsix.digital, or using our Support Portal. We will then triage the issue, and set your expectations as to our plan for resolution.
We can also support clients with upgrading their Umbraco site to the latest version, in order to resolve bugs, ensure security compliance, or to add new features to their site.