UMBRACO WEBSITE SUPPORT SERVICES

You've decided on Umbraco as your CMS of choice, and now you're looking for a partner who can assist you with website and cloud support. You want a partner that can advise on hosting platforms, and undertake regular maintenance and regular minor changes. You’ve come to the right place.

As an Umbraco Gold Agency you know that we are experts in our field, with the skills to support your website at every step. Whether you just want someone to keep the site updated, or require urgent help with a site issue, we can help.

If you need urgent help with your Umbraco site right now, then send us a support request. We can help even if you don't have a support contract currently in place.

Ongoing Umbraco Support and Maintenance for Your Website

We provide support and maintenance for Umbraco sites, covering investigation and resolution of issues, as well as regular maintenance and minor changes. We provide support for our own sites as well as for sites developed by third-parties.

Beyond our 90-Day Development Warranty, support is provided either:

On a Service Level Agreement (SLA) backed contractual basis: normally Monday-Friday 9 am-5.30 pm excluding Bank Holidays with a 4-hour response time; or
Ad-hoc as and when you need help - where support is provided on a reasonable endeavors basis.

In either case, the process is the same. Clients can make a support request by calling us, emailing support@carbonsix.digital, or using our Support Portal. We will then triage the issue, and set your expectations as to our plan for resolution.

We can also support clients with upgrading their Umbraco site to the latest version, in order to resolve bugs, ensure security compliance, or to add new features to their site.

Our Support Process

The reliability of our IT Services is critical to us, so we use a series of processes to manage our IT Operations using the industry-standard ITIL (IT Infrastructure Library) Process. These include standard practices for Incident, Problem, Change, and Release Management that our team consistently works to. This means that you can rely on your website to be available, and for maintenance and change to be delivered in a consistent way.

Umbraco Support Case Study: PulseMove Fitness

We've worked with Pulse Fitness since 2014 on the PulseMove Connected Fitness System. As well as developing their Web and Mobile Apps we also manage the IT Infrastructure underlying the platform.

With Gym Operator clients and end-users joining the platform regularly across continents it was vital to Pulse to have a flexible hosting platform. We recommended Amazon Web Services to provide a very reliable, flexible architecture. We now manage servers in Ireland, South Korea, and China, undertaking server provisioning, maintenance, and capacity management.

Read more about how we supported Pulse Fitness.

Get in touch today

If you need help with Umbraco right now, then just email support@carbonsix.digital. We can offer immediate assistance even if you don't have a support contract in place with us right now.

If your need is a little less urgent and you want to talk to someone about hosting, support, or maintenance of your Umbraco-powered website then get in touch today.

Call: 01276 817465

Email: sales@carbonsix.digital