SUPPORT UMBRACO SITES

You've chosen Umbraco as your CMS of choice, and now you're looking for a partner who can support you with the business as usual of running a website. You want a partner that can advise on hosting platforms, and undertake regular maintenance and regular minor changes.

If you need urgent help with your Umbraco site right now, then send us a support request.  We can help even if you don't have a support contract currently in place.

Support and maintenance

We provide support and maintenance for Umbraco sites, covering investigation and resolution of issues, as well as regular maintenance and minor changes. We provide support for our own sites as well as for sites developed by third-parties.

Beyond our 90-Day Development Warranty, support is provided either:

  • On a Service Level Agreement (SLA) backed contractual basis: normally Monday-Friday 9am-5.30pm excluding Bank Holidays with a 4-hour response time; or
  • Ad-hoc as and when you need help - where support is provided on a reasonable endeavours basis.

In either case the process is the same.  Clients can make a support request by calling us, emailing support@carbonsix.digital or using our Support Portal. We will then triage the issue, and set your expectations as to our plan for resolution.  

Our process

The reliability of our IT Services is critical to us, so we use a series of processes to manage our IT Operations using the industry standard ITIL (IT Infrastructure Library) Process. These include standard practices for Incident, Problem, Change and Release Management that our team consistently work to. This means that you can rely on your website to be available, and for maintenance and change to be delivered in a consistent way.

Case study: PulseMove

We've worked with Pulse Fitness since 2014 on the PulseMove Connected Fitness System.  As well as developing their Web and Mobile Apps we also manage the IT Infrastructure underlying the platform.

With Gym Operator clients and end-users joining the platform regularly across continents it was vital to Pulse to have a flexible hosting platform. We recommended Amazon Web Services to provide a very reliable, flexible architecture. We now manage servers in Ireland, South Korea and China, undertaking server provisioning, maintenance, and capacity management.

What next?

If you need help with Umbraco right now, then just email support@carbonsix.digital. We can offer immediate assistance even if you don't have a support contract in place with us right now.

If you're need is a little less urgent and you want to talk to someone about hosting, support or maintenance of your Umbraco-powered website then call us on 01276 817465, email sales@carbonsix.digital or use our chat window at the bottom of the screen.

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